General Terms and Conditions

GENERAL TERMS AND CONDITIONS

FOR THE USE OF THE SIMEONOVLAWFIRM.COM WEBSITE AND FOR REQUESTING, PAYING FOR AND RECEIVING LEGAL SERVICES FROM “SIMEONOV LAW FIRM”

Effective from: 27 July 2026

These General Terms and Conditions govern the use of the website simeonovlawfirm.com, the submission of enquiries through it, the requesting and payment of legal consultations and other legal services, subscription-based legal services for businesses, and the payment through the Website of fees already agreed with the Law Office.

The purpose of these General Terms and Conditions is to clearly define the content and limits of the obligations undertaken by the Law Office, the manner in which individual tasks are assigned, the Client’s obligations to provide information and documents, the rules for recording working time, the procedure for using accumulated subscription hours, the terms for termination and the permissible limitations of liability.

Use of the Website, submission of an enquiry, making a payment or entering into an agreement through the Website does not release the Client from the obligation to familiarise itself with these General Terms and Conditions. Where the law requires express consent, the agreement shall be concluded only after the relevant express confirmatory action has been taken.

I. DEFINITIONS

Article 1. Definitions

For the purposes of these General Terms and Conditions:

1. “Website” or “Site” means the website simeonovlawfirm.com, including its subpages, contact forms, service request and payment forms, content, images, files and functionalities.
2. “Law Office” or “Provider” means Attorney-at-Law Simeon Marinov Simeonov, a practising attorney-at-law registered with the Blagoevgrad Bar Association under personal number 1000047027 in the Unified Bar Register, who uses the professional designation “SIMEONOV LAW FIRM”, unless another attorney-at-law or law firm is expressly identified as a party to the agreement in an Individual Agreement, confirmation of an engagement or fee document.
3. Depending on the context, the term “Law Office” includes the attorney-at-law, other attorneys-at-law, legal assistants, employees, external specialists and technical service providers who lawfully participate in the provision or facilitation of the Service, without thereby automatically becoming parties to the agreement with the Client.
4. “User” means any person who visits or uses the Site, regardless of whether that person has submitted an Enquiry, made a payment or become a Client.
5. “Applicant” means a person who submits an Enquiry, completes a form, requests a Service, schedules a consultation or makes a payment before the Law Office has expressly accepted the Specific Engagement.
6. “Client” means a natural or legal person in respect of whom the Law Office has expressly accepted a Specific Engagement or with whom it has concluded an Individual Agreement for legal protection and assistance.
7. “Consumer” means a natural person acting outside that person’s trade, business, craft or professional activity within the meaning of the applicable consumer-protection legislation.
8. A natural person requesting a Service in connection with that person’s professional or business activity, including a sole trader, shareholder, partner, manager or a person requesting the Service for the needs of an undertaking, shall not be treated as a Consumer in respect of that Service to the extent permitted by law.
9. “Business Client” means a trader, legal person, organisation, self-employed professional, sole trader or other person requesting the Service for purposes related to its business or professional activity.
10. “Individual Agreement” means a separate agreement for legal protection and assistance, written offer, written confirmation of an engagement, subscription agreement, power of attorney or other document determining a specific Service, price, deadline or special terms.
11. “Specific Engagement” means a precisely defined task which the Law Office has expressly agreed to perform, with an identified or sufficiently identifiable subject matter, scope, Client and factual basis.
12. “Enquiry” means any communication sent through the Site, by email, telephone, messaging platform or otherwise, before the express acceptance of a Specific Engagement.
13. “Automatic Confirmation” means a technical message confirming receipt of a form or request or successful payment. An Automatic Confirmation does not constitute legal advice, acceptance of a matter, assumption of a deadline or confirmation that no conflict of interest exists.
14. “Business Day” means a day from Monday to Friday which is not a public holiday or non-working day in the Republic of Bulgaria and on which the Law Office has not announced a temporary suspension of work.
15. “Working Hours” means the period from 9:30 a.m. to 6:00 p.m. on Business Days, unless otherwise agreed for a particular Service.
16. “Billing Period” in relation to a Subscription means the period from the date of activation or renewal of the Subscription until the day preceding the corresponding date in the following calendar month, unless another period is specified in the Individual Confirmation.
17. “Current Subscription Hours” or “Current Hours” means the hours made available for the currently active paid Billing Period.
18. “Accumulated Hours” means unused Current Subscription Hours from completed paid Billing Periods which are conditionally retained while the Subscription remains continuously active.
19. “Priority Service” means priority in the internal scheduling of an accepted engagement within the Current Subscription Hours, but does not constitute a guaranteed response time, immediate commencement, continuous availability, round-the-clock service or an unconditional obligation to accept every task.
20. “Stripe” means the applicable company within the Stripe group through which card payments are processed, including Stripe Payments Europe, Limited where that company is applicable to the relevant transaction.
21. “Durable Medium” means any instrument which enables information to be stored and reproduced unchanged for a period appropriate to its purpose, including email or a file capable of being saved.

II. DETAILS OF THE PROVIDER

Article 2. Professional Identification

1. Unless otherwise specified in an individual document, the provider of Services through the Site is:Attorney-at-Law: Simeon Marinov Simeonov
   Professional designation: “SIMEONOV LAW FIRM”
   Bar Association: Blagoevgrad
   Personal number in the Unified Bar Register: 1000047027
   BULSTAT: 177640366
2. Office addresses:Sofia Office:
   2 Chernomen Street, 1505 Sofia, BulgariaVarna Office:
   43 Dragoman Street, 9000 Varna, Bulgaria
3. Contact details:Mobile telephone: +359 897 929 087
   Varna Office telephone: +359 52 632 450
   Contact form: the Contacts page of the Website
4. Working Hours: Monday to Friday, from 9:30 a.m. to 6:00 p.m., by prior appointment, excluding public holidays, non-working days or periods of previously announced temporary closure.
5. The legal profession is practised in compliance with the Bulgarian Bar Act, the Attorney’s Code of Ethics and the instruments adopted by the bodies of the Bulgarian Bar.
6. Information on the attorney-at-law’s current professional status may be verified in the Unified Bar Register.
7. Where a specific Service is provided under an agreement with a law firm or another attorney-at-law, the Individual Agreement shall identify the relevant party and its identification details. In that event, the Individual Agreement shall prevail over this Article.

III. SCOPE AND HIERARCHY OF CONTRACTUAL DOCUMENTS

Article 3. Scope

1. These General Terms and Conditions apply to:
   • a) access to and use of the Site;
   • b) the submission and processing of Enquiries;
   • c) prepaid in-person consultations;
   • d) prepaid online or telephone consultations;
   • e) subscription-based legal services;
   • f) payment through the Site of already agreed attorneys’ fees;
   • g) other Services in respect of which an express reference to these General Terms and Conditions is made when the Service is requested.
2. These General Terms and Conditions do not, by themselves, define the specific scope of legal representation, the preparation of court documents, participation in negotiations, the conduct of legal due diligence, representation before an administrative authority or any other individual legal Service, unless the relevant engagement has been expressly accepted.
3. The publication of a particular practice area on the Site does not constitute an offer by the Law Office to accept unconditionally every matter falling within that area.
4. The Law Office is not required to provide a Service which has not been expressly accepted, even where that Service generally falls within the published practice areas.

Article 4. Hierarchy

In the event of a conflict between contractual documents, the following order of precedence shall apply:

1. the mandatory provisions of the applicable law;
2. the Individual Agreement for legal protection and assistance or the express written confirmation of a Specific Engagement;
3. the written offer accepted by the Client;
4. these General Terms and Conditions;
5. the description of the Service on the “Services” page;
6. the remaining informational content of the Site.

Oral statements, advertising texts, preliminary discussions and informal correspondence shall not amend the Individual Agreement unless the amendment is expressly confirmed by the Law Office on a Durable Medium.

Article 5. Mandatory Rights

1. Nothing in these General Terms and Conditions limits any rights which a Consumer may not waive under the law.
2. Where a provision applies only to Business Clients, this is expressly stated.
3. Where the Client claims Consumer status, the Client shall state at the time of requesting the Service that the Client is acting entirely outside the Client’s professional or business activity.

IV. ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS

Article 6. Methods of Acceptance

1. The General Terms and Conditions are accepted by:
   • a) ticking the relevant box before submitting a paid Order;
   • b) electronic confirmation;
   • c) signing an Individual Agreement which refers to them;
   • d) using the Site after visible information concerning their applicability has been provided, solely in relation to the rules governing use of the Site.
2. For provisions in respect of which the law requires separate express consent, general acceptance of these General Terms and Conditions shall not replace that separate consent.
3. The Law Office shall make the General Terms and Conditions available for review, downloading or saving before an Order is placed.
4. In the case of a Consumer agreement, the Law Office shall provide confirmation of the agreement and the applicable terms on a Durable Medium.

Article 7. Legal Capacity and Authority to Represent

1. The User represents that the User is of full age and has full legal capacity or is acting through a duly authorised representative.
2. A person requesting a Service on behalf of a legal person or another organisation represents that the person has the necessary authority to represent it.
3. The Law Office may require evidence of identity, authority to represent, beneficial ownership or the grounds for making a payment.
4. A person who requests a Service or gives instructions on behalf of another without authority shall be liable for the resulting costs and damage in accordance with the applicable law.

V. USE OF THE SITE

Article 8. Purpose

1. The Site provides:
   • a) general information about the Law Office;
   • b) general information about practice areas;
   • c) the possibility of submitting an Enquiry;
   • d) the possibility of requesting and prepaying for certain Services;
   • e) the possibility of paying an already agreed fee;
   • f) contact and other practical information.
2. The Site is not an automated system for providing individual legal advice.
3. The Site is not a system for filing court documents, appeals, objections, applications or other documents with a court, administrative authority, private enforcement agent, notary or third party.
4. Sending a document through the Site does not mean that the document has been filed with the competent authority, that the Law Office has reviewed it or that the Law Office has agreed to take any action in respect of it.

Article 9. Permitted Use

The User may use the Site only lawfully, in good faith and in accordance with its normal intended purpose.

Article 10. Prohibited Use

The following are prohibited:

1. using the Site for any unlawful, fraudulent or misleading purpose;
2. impersonating another person or using another person’s identity;
3. submitting false or manipulated data;
4. using another person’s payment card without authorisation;
5. introducing or distributing malicious code;
6. attempting unauthorised access to servers, databases, administration panels, email accounts or payment systems;
7. vulnerability scanning, penetration testing or circumvention of security measures without prior written permission;
8. excessive automated requests which burden the infrastructure;
9. extracting, indexing or copying content by means of robots, scrapers or other automated means outside the ordinary indexing performed by publicly available search engines;
10. using the content to develop a competing service, database, legal-information product or training dataset;
11. using the content to train, fine-tune or evaluate an artificial-intelligence model without prior written permission;
12. removing notices of copyright, source or trade name;
13. sending unsolicited commercial communications;
14. publishing or transmitting offensive, threatening, discriminatory or unlawful content;
15. taking actions which may damage the reputation, security or normal operation of the Law Office.

Article 11. Restriction of Access

The Law Office may restrict or block the access of a User, IP address, device or automated system without prior notice where there is reasonable suspicion of a breach, misuse, fraud, attack, excessive load or security risk.

VI. COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS

Article 12. Rights in the Site

1. The texts, structure, designs, graphic elements, logos, photographs, video materials, selection and arrangement of content, databases, files and other materials on the Site are protected by the applicable legislation.
2. Unless expressly stated otherwise, the rights belong to the Law Office or are used under licence.
3. The professional designation “SIMEONOV LAW FIRM”, the graphic signs and the visual identity may not be used in a manner which creates the impression of an affiliation, endorsement, partnership or representation without written permission.

Article 13. Limited Licence

1. The User is granted a limited, personal, revocable, non-exclusive and non-transferable right to view the Site and print individual pages for the User’s own non-commercial use.
2. The permission does not include the right to:
   • a) distribute publicly;
   • b) republish;
   • c) use commercially;
   • d) copy systematically;
   • e) create derivative databases;
   • f) present the content as the User’s own;
   • g) sell or license the content;
   • h) use the content for the automated generation of legal documents or legal advice.
3. Short extracts may be quoted only within the limits permitted by law, with clear attribution of the source and without distortion of their meaning.

Article 14. Work Product for Clients

1. Following full payment of the fee due, the Client shall have the right to use the final work product for the specific purpose and matter for which it was prepared.
2. Unless otherwise agreed in writing:
   • a) the Client does not acquire rights in the Law Office’s internal templates, methodologies, clause libraries, legal models, management systems, know-how and general developments;
   • b) the work product may not be sold, licensed, published or used as a product for third parties;
   • c) a document prepared for a specific company, transaction, factual situation or jurisdiction must not automatically be used for another person or matter;
   • d) amendments made by the Client or a third party are made at their own risk;
   • e) the Law Office is not liable for consequences arising from use outside the scope of the engagement.
3. The Law Office may use the general legal ideas, experience, skills, structure and non-identifying know-how acquired in the course of the work, while preserving professional secrecy.
4. A Client matter may be published only in compliance with the applicable professional rules and subject to sufficient anonymisation or express authorisation where required.

VII. INFORMATIONAL NATURE OF THE CONTENT

Article 15. No Individual Legal Advice

1. General articles, descriptions of practice areas, news, examples, answers to frequently asked questions and other public content are of a general informational nature.
2. Public content:
   • a) does not take into account all the facts of a particular matter;
   • b) may be condensed or simplified;
   • c) does not replace individual legal advice;
   • d) does not create an obligation to take or refrain from taking any action;
   • e) does not guarantee that a particular solution will apply to a specific case.
3. A User should not take action, allow a deadline to expire, make a payment, sign a document or waive a right solely on the basis of general content on the Site.
4. The Law Office does not undertake to update every published page immediately following every legislative, judicial or administrative change.

Article 16. Results in Previous Matters

1. A description of a previous matter or result does not constitute a promise or forecast of the result in another matter.
2. The result depends on the particular facts, evidence, applicable law, procedural conduct, judicial or administrative body and actions of other persons.
3. Expressions such as “seeking the best possible outcome” describe a professional approach and do not constitute a guarantee of any outcome.

VIII. TECHNICAL AVAILABILITY AND EXTERNAL SERVICES

Article 17. Availability

1. The Law Office uses reasonable efforts to keep the Site available and secure but does not guarantee uninterrupted or error-free operation.
2. Access may be interrupted due to:
   • a) technical maintenance;
   • b) updates;
   • c) malfunction;
   • d) interruption affecting a hosting or telecommunications provider;
   • e) cyberattack;
   • f) overload;
   • g) a problem affecting Stripe or another external provider;
   • h) force majeure;
   • i) action by a public authority;
   • j) a necessary security measure.
3. The Law Office may modify, remove or temporarily suspend a functionality without any obligation to maintain an earlier version.
4. The Site may not be compatible with every device, operating system, browser, setting, security program or assistive technology.

Article 18. Inability to Use the Site

1. The Law Office shall not be liable for an inability to use the Site where the cause is beyond its reasonable control.
2. Where online payment is technically unavailable, the Applicant may use the published contact details, but sending a message through an alternative channel likewise does not constitute automatic acceptance of an engagement.
3. Technical unavailability does not extend statutory, judicial, administrative or contractual deadlines.
4. Where a deadline applies, the User must use other appropriate means to protect the User’s rights and must not rely on the Site necessarily being available.

Article 19. External Links

1. The Site may contain links to external websites, registers, institutions, social networks or payment services.
2. The Law Office does not continuously control their content, security, availability or data policies.
3. The provision of an external link does not constitute approval of all materials, services or statements of the relevant provider.
4. Use of an external website is governed by the terms of its operator.

IX. ENQUIRIES AND PRELIMINARY CORRESPONDENCE

Article 20. An Enquiry Does Not Automatically Create an Agreement

1. Submission of an Enquiry does not mean:
   • a) that the Law Office has accepted the matter;
   • b) that an attorney–client relationship has arisen;
   • c) that a conflict-of-interest check has been completed;
   • d) that the Law Office has assumed responsibility for a procedural or other deadline;
   • e) that the sender may rely on any action being taken;
   • f) that the Law Office is required to provide a substantive response.
2. An agreement arises only following express acceptance in accordance with these General Terms and Conditions.
3. An automatic reply, delivery notification, Stripe confirmation or brief message stating that materials have been received does not constitute acceptance.

Article 21. Preliminary Submission of Confidential Information

1. Before the Law Office confirms that it is able to consider the matter, the Applicant should send only the information necessary to:
   • a) identify the parties;
   • b) perform a conflict-of-interest check;
   • c) define the general subject matter;
   • d) identify deadlines;
   • e) prepare an offer.
2. The Applicant should not send unnecessary special categories of personal data, passwords, full payment-card details, medical records or large sets of documents before being requested to do so.
3. The Law Office shall treat received information with the requisite professional care, but receipt of that information does not in itself oblige the Law Office to represent the Applicant.
4. Where the engagement is not accepted, the Law Office may retain the minimum identification data necessary to evidence the communications, defend against claims and conduct future conflict-of-interest checks, in accordance with the Privacy Policy.

Article 22. Response to an Enquiry

1. Any period stated on the Site for contacting the Applicant after payment is an organisational period for establishing contact and not a deadline for completion of the Service.
2. The Law Office may request additional information before deciding whether to accept the engagement.
3. The Law Office may decline an engagement without disclosing detailed reasons, particularly where disclosure could affect professional secrecy, a conflict-of-interest check or another person’s interests.

X. CONFLICT, IDENTITY AND LEGALITY CHECKS

Article 23. Conflict-of-Interest Check

1. Before accepting a Specific Engagement, the Law Office may perform a conflict-of-interest check.
2. The Applicant must identify:
   • a) the Applicant’s full name or legal name;
   • b) all known opposing parties;
   • c) related companies and persons where relevant;
   • d) the actual Client where the Enquiry is made through an intermediary;
   • e) other persons whose interests may be affected.
3. Failure to identify a party or related person releases the Law Office from liability for delay or refusal caused by a conflict discovered subsequently.
4. A preliminary discussion does not constitute final confirmation that no conflict exists.
5. Where a conflict subsequently arises or is identified, the Law Office may suspend or terminate the work in accordance with the law and professional rules.

Article 24. Identification and Checks

1. The Law Office may require:
   • a) an identity document;
   • b) evidence of authority to represent;
   • c) current corporate registration information;
   • d) beneficial ownership information;
   • e) information on the source of funds;
   • f) declarations and documents required by law;
   • g) additional information concerning sanctions, reputational or legal risk.
2. Until the necessary checks have been completed, the Law Office may refrain from commencing work notwithstanding that payment has been made.
3. Refusal to provide mandatory information constitutes grounds for refusal, suspension or termination.
4. The Law Office is not required to perform any act which, in its good-faith professional judgment, is unlawful, misleading, abusive of rights or contrary to professional rules.

XI. CONCLUSION OF AN AGREEMENT THROUGH THE SITE

Article 25. Nature of an Online Request

1. The presentation of a Service and price on the Site constitutes an invitation to submit a request, unless it is expressly stated to constitute a binding offer.
2. By clicking the payment button, the Applicant submits an offer to conclude an agreement for the selected Service and instructs that payment be made.
3. The Automatic Payment Confirmation certifies only the outcome of the transaction.
4. The Law Office accepts the offer by one of the following actions:
   • a) sending an express written confirmation;
   • b) confirming a specific date and time for a prepaid consultation;
   • c) signing an Individual Agreement;
   • d) expressly communicating that the Specific Engagement has been accepted;
   • e) commencing performance following an express request, where acceptance clearly follows from the circumstances and the law permits this.
5. Legal representation, assumption of a deadline or a substantial written engagement requires express confirmation identifying the task.

Article 26. Refusal Following Payment

1. The Law Office may decline to accept the request where:
   • a) a conflict of interest exists or may exist;
   • b) the necessary capacity is unavailable;
   • c) the deadline is too short;
   • d) the matter falls outside the professional scope of the Law Office;
   • e) the Applicant does not provide the required information;
   • f) identity or authority to represent cannot be established;
   • g) a legal, sanctions, ethical or reputational risk exists;
   • h) the payment appears unauthorised or fraudulent;
   • i) the Service requires separate negotiation;
   • j) other justified professional reasons exist.
2. Where a paid request is not accepted and no part of the Service has been performed at the Applicant’s express request, the amount paid shall be refunded through the payment method used.
3. The time required for the refund to be reflected by the bank or payment provider also depends on Stripe, the card scheme and the card issuer.

XII. SERVICES OFFERED THROUGH THE SITE

Article 27. Main Categories

The following may be requested through the Site:

1. a prepaid in-person consultation;
2. a prepaid online or telephone consultation;
3. subscription-based legal services for businesses;
4. payment of an already agreed attorney’s fee;
5. another Service expressly described on the Site.

Article 28. Distinction Between a Consultation and a Subsequent Engagement

1. A paid consultation includes a professional discussion within the reserved time.
2. Unless expressly stated otherwise, the consultation fee does not include:
   • a) preparation of an agreement;
   • b) preparation of a statement of claim, appeal, response, opinion or other document;
   • c) a written legal opinion;
   • d) comprehensive review of documents;
   • e) research into foreign law;
   • f) representation;
   • g) correspondence with a third party;
   • h) negotiations;
   • i) filing of a document;
   • j) subsequent monitoring of the matter.
3. Following the consultation, the Law Office may, but is not required to, offer a separate engagement.
4. The consultation fee shall not automatically be deducted from a future fee unless this is expressly agreed.

XIII. PRICES, PAYMENT AND INVOICING

Article 29. Prices

1. The current prices for standardised Services are stated on the “Services” page.
2. The price applicable to a specific Order is the price displayed immediately before payment confirmation, except in the case of an obvious technical error.
3. Consumers shall be shown the final amount payable, including applicable taxes and mandatory charges.
4. For Business Clients, the tax treatment may be specified in the offer or invoice.
5. During any period in which the law requires dual display, Consumer prices shall be displayed in euros and Bulgarian leva using the official exchange rate and the applicable rounding rules.
6. Following expiry of the dual-display obligation, prices may be stated only in euros.
7. An obvious technical error in a price, including a price which clearly does not correspond to the nature of the Service, shall not bind the Law Office. In such a case, the Applicant shall be given the option to confirm the correct price or receive a refund.

Article 30. Discounts

1. A crossed-out price, promotional price or discount applies only under the stated conditions.
2. Discounts may not be combined unless otherwise stated.
3. An online discount may be conditional upon advance payment, an online format, a particular period or another objective criterion.
4. A discount for a consultation does not create an entitlement to the same rate for subsequent Services.

Article 31. Payment Through Stripe

1. Card payments are processed through Stripe.
2. Payment-card data are entered in Stripe’s secure payment environment and are not stored in full on the Site.
3. The Law Office may receive limited transaction information, including:
   • a) the payer’s name and contact details;
   • b) the amount and currency;
   • c) the transaction identifier and status;
   • d) the card type and last digits;
   • e) billing information;
   • f) information concerning a refund, dispute or declined payment.
4. The Applicant is responsible for using an authorised payment instrument.
5. Fees charged by the bank or card issuer, including foreign-exchange fees, shall be borne by the payer.

Article 32. Payer Other Than the Client

1. Payment by a third party does not make that person a Client and does not entitle that person to information concerning the matter.
2. The Client remains the person whom the Law Office has expressly agreed to represent or advise.
3. The Law Office may require an explanation and documentation of the relationship between the payer and the Client.
4. As a rule, a refund shall be made to the original payment method unless the law or the payment provider requires otherwise.

Article 33. Invoicing

1. The Applicant must provide correct invoicing details before the invoice is issued.
2. The Law Office shall not be liable for inaccuracies resulting from incorrectly provided information.
3. Corrections shall be made only within the limits and in accordance with the procedure permitted by accounting and tax legislation.

Article 34. Disputes and Chargebacks

1. The Client should first contact the Law Office where the Client has any concern regarding a transaction.
2. Unjustified initiation of a chargeback procedure after the Service has been provided constitutes a breach of agreement.
3. In the event of a payment dispute, the Law Office may provide Stripe and the card schemes with the contractual, payment and communications evidence necessary for the dispute, in compliance with the law.
4. The Law Office may suspend uncompleted Services until the disputed payment has been finally resolved.
5. In the case of a Business Client, the reasonable costs caused by an unjustified chargeback shall be payable by the Client.

XIV. PREPAID CONSULTATIONS

Article 35. Scheduling

1. Payment does not automatically determine a date and time unless the Site expressly offers and confirms an available appointment slot.
2. Following payment, the Law Office shall contact the Applicant to arrange the consultation.
3. A proposed appointment shall be treated as reserved only after express confirmation.
4. The Applicant should state in advance:
   • a) the preferred format;
   • b) the language;
   • c) the general subject matter;
   • d) the parties involved in the matter;
   • e) any known deadlines;
   • f) any need for special technical arrangements.
5. Consultations are provided in Bulgarian or English unless another language has been agreed.

Article 36. Duration

1. The standard duration shall be the duration stated when the Order is placed.
2. The reserved time begins to run at the confirmed starting time.
3. Delay by the Client does not automatically extend the consultation.
4. Where possible, the Law Office may offer an extension subject to an additional fee.
5. Where the volume of the materials makes it impossible to provide a properly reasoned answer within the allocated hour, the Law Office may:
   • a) limit the consultation to the principal issues;
   • b) offer an additional consultation;
   • c) offer separate paid research;
   • d) decline to provide a final opinion until the necessary materials have been reviewed.

Article 37. Preparation

1. The Client must provide all relevant documents in due time.
2. Unless otherwise agreed, documents should be sent no later than two full Business Days before the consultation.
3. A large volume of documents may require separately paid review time.
4. Payment for one hour does not mean that an unlimited volume of materials will be analysed in advance without an additional fee.
5. The Law Office may conduct the consultation on the basis of facts stated orally while expressly noting that the final conclusion is subject to documentary verification.

Article 38. Online Consultations

1. An online consultation may be conducted through a platform selected by the Law Office, by telephone or through another agreed channel.
2. The Client is responsible for:
   • a) a functioning device;
   • b) an internet connection;
   • c) a microphone and camera where required;
   • d) a suitable and confidential location;
   • e) up-to-date contact details;
   • f) joining the consultation on time.
3. The Law Office shall not be liable for an interruption caused by the Client or the Client’s service provider.
4. If a technical problem on the part of the Law Office materially prevents the consultation from taking place, a new appointment or a refund for the part not provided shall be offered.
5. The Client may not record the consultation without prior express consent.
6. The Client must ensure that third parties do not attend or record the discussion without the knowledge of the Law Office.

Article 39. In-Person Consultations

1. Attendance at an office is permitted only with a confirmed appointment.
2. The Client may be asked to provide proof of identity.
3. The Law Office may refuse access to a person who:
   • a) behaves aggressively;
   • b) is visibly under the influence of alcohol or narcotic substances;
   • c) carries a dangerous object;
   • d) compromises security or confidentiality;
   • e) refuses reasonable identification.
4. Termination of a meeting due to culpable conduct by the Client shall not give rise to a right to a refund for time already reserved and used, to the extent permitted by law.

XV. GENERAL RULES FOR THE PROVISION OF LEGAL SERVICES

Article 40. Precise Identification of the Client

1. The Client is only the person expressly identified in the confirmation or agreement.
2. Where the Client is a company, the attorney–client relationship does not automatically extend to:
   • a) partners;
   • b) shareholders;
   • c) managers;
   • d) members of governing or supervisory bodies;
   • e) employees;
   • f) subsidiaries;
   • g) parent companies;
   • h) affiliated undertakings;
   • i) beneficial owners;
   • j) the company’s clients or counterparties.
3. Advice provided to a manager or employee in connection with that person’s work is provided to the company and not to the natural person in a personal capacity, unless otherwise agreed.
4. The interests of the legal person shall take precedence over any differing personal interest of its representative.
5. Inclusion of a related person as a separate Client requires express acceptance and a conflict-of-interest check.

Article 41. Scope of the Engagement

1. The Law Office is required to perform only those acts which it has expressly accepted.
2. In the event of doubt, the scope shall be determined by the written confirmation and not by the Client’s unilateral expectations.
3. An engagement for a consultation does not include representation.
4. An engagement to prepare a document does not include:
   • a) signing on behalf of the Client;
   • b) filing or submission;
   • c) monitoring the proceedings;
   • d) participation in negotiations;
   • e) subsequent amendments following a change in the facts;
   • f) representation in any dispute which subsequently arises,

   unless otherwise stated.

5. Representation before one instance does not automatically include representation before a subsequent instance, enforcement proceedings or related proceedings.
6. Preparation of an agreement does not automatically include due diligence on the counterparty, a tax review, accounting analysis, technical analysis, asset valuation or a legal review of all transaction documents.

Article 42. Professional Judgment

1. The Law Office shall determine the legal means and organisation of the work within the framework of the law, professional rules and lawful instructions received.
2. The Law Office is not required to follow an instruction which it considers to be:
   • a) unlawful;
   • b) misleading;
   • c) procedurally inadmissible;
   • d) professionally unjustified;
   • e) contrary to the Client’s interests;
   • f) intended to constitute an abuse of rights;
   • g) based on concealment or distortion of a fact.
3. A difference in professional judgment does not entitle the Client to require an act which the attorney-at-law considers impermissible.

Article 43. No Guaranteed Outcome

1. The Law Office is required to provide diligent and competent professional work, not to achieve a particular result.
2. No guarantee is given in respect of:
   • a) winning a case;
   • b) an appeal being upheld;
   • c) completion of a transaction;
   • d) voluntary payment by a debtor;
   • e) the issue of a permit or authorisation;
   • f) the period within which a court or authority will act;
   • g) acceptance of a legal argument;
   • h) the solvency of an opposing party;
   • i) recoverability of an awarded claim;
   • j) the law or case-law remaining unchanged.
3. Any view expressed concerning probability, risk or a possible outcome is a professional assessment at a particular time and not a promise.

Article 44. Date and Legal Framework of an Opinion

1. An opinion is based on:
   • a) the facts known as at the date on which it is prepared;
   • b) the documents provided by that date;
   • c) the law in force or applicable as at that date;
   • d) the stated jurisdiction.
2. The Law Office has no continuing obligation to update a completed opinion following a change in the law, practice or facts unless this is the subject of a separate engagement.
3. An opinion on Bulgarian law does not include foreign law.
4. Where foreign law is relevant, the Law Office may recommend local counsel or rely on an opinion from such counsel subject to separate costs.

Article 45. Limited Purpose and No Reliance by Third Parties

1. Legal advice is intended only for the identified Client and the specific purpose.
2. A third party may not rely on it without prior written consent.
3. The Client’s provision of a document to a bank, investor, counterparty, auditor, affiliated company or another person does not create an obligation on the part of the Law Office towards that person.
4. The Law Office shall not be liable for use of the advice in a different transaction, period, country or factual situation.

Article 46. Oral and Preliminary Opinions

1. An oral opinion may be preliminary, constrained by time and based on facts stated orally.
2. For a complex or high-risk issue, the Client should request a written opinion.
3. A working draft, note, comment, tracked-changes version or document marked “draft” is not a final work product.
4. The Client should not sign or file a working draft without confirmation that it is final.

XVI. THE CLIENT’S DUTIES TO PROVIDE INFORMATION AND COOPERATE

Article 47. Full and Timely Disclosure

1. The Client must, on the Client’s own initiative, provide all information which is or may reasonably be relevant to the matter.
2. This obligation also includes information which:
   • a) is adverse to the Client;
   • b) contradicts the Client’s position;
   • c) discloses an infringement committed by the Client;
   • d) is already known to the opposing party;
   • e) is regarded by the Client as unimportant;
   • f) has been provided to another attorney-at-law;
   • g) arises from an oral arrangement;
   • h) is contained in electronic correspondence;
   • i) concerns related proceedings;
   • j) arose after the original engagement.
3. The Client may not unilaterally select and disclose only favourable facts.
4. The Law Office may rely on the information provided unless it has a specific reason to doubt it.

Article 48. Accuracy and Authenticity

1. The Client represents that the documents and data provided are authentic, complete and unaltered unless expressly stated otherwise.
2. The Client must identify:
   • a) missing annexes;
   • b) unsigned versions;
   • c) edited files;
   • d) illegible parts;
   • e) translations which are not official;
   • f) doubts as to authenticity;
   • g) the existence of a more recent version.
3. The Law Office does not conduct a forensic examination of documents unless expressly engaged to do so.
4. The Law Office is not required to identify hidden amendments, metadata, forgeries or manipulation without a specific reason.

Article 49. Deadlines

1. The Client must expressly and prominently identify every known deadline.
2. The information should include:
   • a) the exact date;
   • b) the type of deadline;
   • c) the act or event from which it runs;
   • d) the date of receipt;
   • e) the method of service;
   • f) a copy of the document where available.
3. Sending a judicial or administrative document without expressly identifying the deadline does not mean that the Law Office has recognised or assumed responsibility for it.
4. The Client must immediately forward every new communication from a court, authority or opposing party.
5. The Law Office shall not be liable for a deadline which:
   • a) was not communicated;
   • b) was communicated inaccurately;
   • c) had expired before acceptance;
   • d) cannot reasonably be met because of a late engagement;
   • e) was not expressly accepted.

Article 50. Consequences of Incomplete Information

1. The Law Office shall not be liable for an adverse outcome, omission, delay, inaccuracy, incompleteness or reduced quality of the Service to the extent that it was caused or contributed to by:
   • a) information not provided;
   • b) an incomplete document;
   • c) inaccurate data;
   • d) a misleading description;
   • e) conflicting instructions;
   • f) a concealed adverse fact;
   • g) late provision;
   • h) failure to notify a change;
   • i) an illegible or corrupted file;
   • j) an inaccurate or incomplete translation;
   • k) an unidentified deadline;
   • l) action by the Client contrary to the advice given.
2. The Law Office has no general duty to infer, search for or investigate unknown facts outside an expressly commissioned review.
3. Legal research does not include a factual investigation, accounting audit, technical expert examination, valuation, medical expert examination or information-systems audit unless otherwise agreed.
4. Where new information materially changes the matter, the Law Office is entitled to:
   • a) reconsider the opinion;
   • b) withdraw a previous preliminary conclusion;
   • c) revise the time required;
   • d) request an additional fee;
   • e) terminate the engagement where permitted by law and the professional rules.
5. The Client may not present an opinion based on incomplete facts as unconditional confirmation by the Law Office after new circumstances have been disclosed.

Article 51. Instructions and Approvals

1. The Client must respond in due time to requests for information, a choice or approval.
2. The Law Office shall not be liable for delay caused by a failure to respond.
3. Silence shall not be treated as approval unless this has been expressly agreed and is legally permissible.
4. The Client must review drafts and identify factual inaccuracies.
5. The Client’s approval of the factual section releases the Law Office from liability for factual errors which the Client knew or could readily have identified, to the extent permitted by law.

XVII. COMMUNICATIONS, RECEIPT AND SECURITY

Article 52. Official Channels

1. The official channels are the stated email address, telephone numbers and any other channel expressly designated in the Individual Agreement.
2. A message sent through a social network or informal platform shall not constitute an official engagement involving a deadline unless confirmed by the Law Office.
3. The Client must keep the Client’s contact details up to date.
4. The Law Office shall not be liable for consequences arising from an outdated address, full mailbox, spam filter, blocked message or problem affecting the Client’s service provider.

Article 53. Time of Operational Receipt

1. A communication received outside Working Hours shall be treated as received for operational-processing purposes at the beginning of the next Business Day.
2. This rule does not mean that the Law Office has accepted the engagement or deadline.
3. An automatic receipt is not confirmation that the communication has been reviewed.
4. The Client should request express confirmation of a critical communication.

Article 54. Electronic Communications

1. The Client accepts that ordinary email and internet communications involve risks, including delay, misdirection, interception and malicious software.
2. The Law Office applies reasonable measures but does not guarantee the absolute security of external communications networks.
3. The Client must:
   • a) verify the recipients;
   • b) protect passwords;
   • c) use secure devices;
   • d) notify the Law Office if an account is compromised;
   • e) verify unusual payment instructions through a second channel.
4. The Law Office does not communicate a change of payment account solely through an unverified message. The Client should verify any unusual instruction.
5. Encryption or another secure channel may be agreed for high-risk information.

Article 55. Payment Fraud

1. The Client should not transfer funds to an account other than the officially confirmed account without telephone verification.
2. The Law Office shall not be liable for a transfer to a fraudster resulting from a compromised Client system or an unverified fraudulent message, except to the extent that the loss was caused by culpable non-performance on the part of the Law Office.

XVIII. SUBSCRIPTION-BASED LEGAL SERVICES

Article 56. Purpose and Eligible Clients

1. Subscription-based legal services are intended for Business Clients.
2. They are not offered as a standard consumer subscription to natural persons for personal needs.
3. Where a natural person requests a Subscription, the Law Office may require confirmation that the Service is for a professional or business activity.
4. The Law Office may reject or cancel a request incorrectly submitted by a Consumer as a business Subscription.
5. The Subscription applies only to the specifically identified Business Client.

Article 57. Subject Matter of the Subscription

1. The Subscription provides:
   • a) the Client with the right to submit requests for ongoing legal assistance in Bulgarian language;
   • b) six Current Hours for each fully paid Billing Period, unless the Individual Plan provides for another number;
   • c) agreed Priority Service for properly accepted tasks within the Current Hours;
   • d) conditional retention of unused hours from previous periods while the Subscription remains continuously active;
   • e) the possibility of using no more than twenty hours in total in any one calendar month, unless a separate written project agreement has been concluded.
2. The Subscription does not constitute:
   • a) unlimited legal services;
   • b) reservation of an attorney-at-law on a full-time basis;
   • c) a round-the-clock service line;
   • d) guaranteed readiness for urgent tasks;
   • e) automatic acceptance of every matter;
   • f) an exclusivity agreement;
   • g) an engagement for continuous monitoring of all the Client’s activities;
   • h) automatic legal representation;
   • i) a guarantee that all Accumulated Hours will be used within a short period selected by the Client.

Article 58. Activation

1. The Subscription is activated after:
   • a) acceptance of the request by the Law Office;
   • b) completion of the conflict-of-interest and identification checks;
   • c) successful payment;
   • d) provision of the necessary Client information;
   • e) confirmation of the starting date.
2. Successful card payment before confirmation does not mean that the Subscription has been automatically activated.
3. Where the Subscription is not accepted, the amount shall be refunded.

Article 59. Billing Period

1. Each Subscription has a monthly Billing Period.
2. If a Subscription is activated on 12 September, the first Billing Period shall, as a rule, run from 12 September to 11 October unless otherwise agreed.
3. A calendar month and a Billing Period are different concepts.
4. The eight Current Hours are provided for the Billing Period.
5. The twenty-hour limit applies by reference to the calendar month in which the work is actually performed.

Article 60. Current Hours

1. At the beginning of each successfully paid Billing Period, the Client receives eight Current Hours.
2. Current Hours are available only while the Subscription is active and fully paid.
3. Current Hours are recorded before Accumulated Hours.
4. The order of allocation may not be changed unilaterally by the Client.
5. The Client may not preserve Current Hours as Accumulated Hours while at the same time requiring work to be allocated first to an older balance.
6. The purpose of allocating time first to Current Hours is to determine objectively which tasks receive the agreed priority during the relevant Billing Period.

Article 61. Conversion into Accumulated Hours

1. The unused portion of the Current Hours is converted into Accumulated Hours after the end of the relevant paid Billing Period.
2. Conversion does not mean that:
   • a) the Law Office has received a deposit for a specific future task;
   • b) future capacity has been reserved;
   • c) a future performance date has been fixed;
   • d) the Law Office has accepted an unknown future engagement;
   • e) the Client has a monetary claim equal to the value of the hours;
   • f) the Accumulated Hours have priority.
3. Accumulated Hours constitute a conditional contractual credit for future professional time under the terms of this Section.
4. They exist only while the Subscription remains continuously active and all amounts due have been paid.

Article 62. Priority of Current Hours

1. Priority Service is provided only for tasks or separable stages which:
   • a) have been expressly accepted;
   • b) fall within the scope of the Subscription;
   • c) are covered by a sufficient remaining balance of Current Hours;
   • d) have been assigned with the necessary information and a reasonable deadline;
   • e) do not create a conflict or professional impediment.
2. Priority is an organisational advantage over:
   • a) non-priority requests;
   • b) requests performed using Accumulated Hours;
   • c) new non-urgent tasks from Clients without a Subscription,

   all other circumstances being equal.

3. Priority is not absolute. In scheduling the work, the Law Office shall take into account:
   • a) statutory and judicial deadlines in matters already accepted;
   • b) urgency and risk;
   • c) order of acceptance;
   • d) complexity;
   • e) availability of a suitably qualified attorney-at-law;
   • f) the need for work by a third-party specialist;
   • g) completeness of the materials provided;
   • h) professional obligations to other Clients.
4. Priority does not mean:
   • a) a response on the same day;
   • b) commencement immediately after the communication;
   • c) completion by a deadline unilaterally selected by the Client;
   • d) work outside Working Hours;
   • e) interruption of work already commenced for another Client;
   • f) acceptance of a task without checks;
   • g) guaranteed availability of a particular attorney-at-law.
5. The Law Office retains its professional independence to organise the work so that obligations already undertaken are not jeopardised.

Article 63. Priority Relates to a Specific Task, Not to the Client Generally

1. The existence of unused Current Hours does not confer unconditional priority on all tasks submitted at the same time.
2. The Client should indicate the Client’s own order of importance.
3. The Law Office may require the Client to choose which task is to be handled with Current Priority.
4. Where the Client does not make a choice, the Law Office shall determine the order in its professional judgment.
5. The Client may not artificially split one substantial engagement into numerous small communications for the purpose of having each treated as a separate priority task.

Article 64. Tasks Exceeding the Current Balance

1. Where a reasonable preliminary estimate shows that a task requires more time than the available Current Hours, the Law Office may:
   • a) accept only a separable stage;
   • b) propose that the remainder be performed using Accumulated Hours without guaranteed priority;
   • c) propose separate payment;
   • d) propose a project agreement;
   • e) decline the task within the Subscription.
2. The Client may not obtain priority for an entire project merely because a small portion of the time can be allocated to the Current Balance.
3. Priority applies only to the separable part expressly accepted by the Law Office as a task within the Current Hours.
4. The Law Office may divide the project into stages, with stages funded by Accumulated Hours being scheduled separately.
5. Where the nature of a project does not reasonably permit division, the Law Office may treat the project in its entirety as falling outside the Priority Subscription regime.

Article 65. Accumulated Hours, No Guaranteed Priority

1. Accumulated Hours do not receive the agreed priority applicable to Current Hours.
2. A request to use Accumulated Hours shall be included in the work schedule only following separate express acceptance.
3. The Law Office may propose a date, period, stages and maximum monthly volume.
4. The Client may not unilaterally:
   • a) determine when all Accumulated Hours are to be used;
   • b) require immediate commencement;
   • c) require continuous work until they are exhausted;
   • d) displace current priority tasks of other Clients;
   • e) convert the accumulated balance into reserved capacity;
   • f) bind the Law Office to a deadline which has not been expressly accepted.
5. Accumulated Hours may be spread over more than one calendar month.
6. The Law Office may limit the number of tasks being actively performed at the same time using Accumulated Hours.
7. As a rule, the Law Office may maintain only one active substantial task using Accumulated Hours for a particular Client unless it accepts otherwise in writing.
8. A submitted request may remain in a non-priority queue until suitable capacity becomes available.
9. A message stating that the request has been registered is not confirmation of a deadline.
10. The Law Office may change a preliminary indicative date if an unforeseen priority or deadline-driven obligation arises.

Article 66. Maximum of Twenty Hours per Calendar Month

1. The total time which may be used under the Subscription in one calendar month is a maximum of twenty hours.
2. The limit includes:
   • a) Current Hours;
   • b) Accumulated Hours;
   • c) additionally paid Subscription hours, unless a separate project agreement has been concluded.
3. The limit is determined by the date on which the work is actually performed and not by the date of the request or invoice.
4. An unused part of the monthly limit does not increase the limit for the following calendar month.
5. Accumulation of a large number of hours does not increase the maximum of twenty hours.
6. The Law Office may accept a volume of less than twenty hours depending on capacity and the nature of the tasks.
7. The limit is a maximum possibility and not a guaranteed minimum monthly volume.
8. Work exceeding twenty hours may be performed only under a separate agreement and shall not be treated as use of the accumulated Subscription balance unless expressly agreed otherwise.

Article 67. No Guarantee of Exhaustion

1. The Law Office does not guarantee that the accumulated balance will be exhausted within a period selected by the Client.
2. The Client must plan its use reasonably and progressively.
3. The Client assumes the risk that, where a significant balance is accumulated, its use may require an extended period because of:
   • a) the monthly limit;
   • b) the absence of priority;
   • c) the complexity of the tasks;
   • d) the need for separate acceptance;
   • e) the Law Office’s professional capacity.
4. This risk is an essential feature of the model under which unused hours are not lost while the Subscription remains active.
5. The Client may not claim non-performance solely because the Law Office was unable to use all Accumulated Hours at once.

Article 68. Order of Allocation

1. During an active Billing Period, time shall be deducted in the following order:
   • a) from Current Hours;
   • b) after they are exhausted, from the oldest Accumulated Hours;
   • c) after Accumulated Hours are exhausted, as additional paid time, if approved in advance.
2. If a task moves from Current Hours to Accumulated Hours, the priority treatment does not automatically extend to the remaining part.
3. The Law Office may stop work when the approved balance is exhausted and request further confirmation.

Article 69. Time Recording

1. The professional time actually used shall be recorded.
2. Time may include:
   • a) meetings and calls;
   • b) review of documents;
   • c) legal research;
   • d) drafting and revision;
   • e) preparation of correspondence;
   • f) communication with the Client and third parties;
   • g) preparation for negotiations;
   • h) work with registers and electronic systems;
   • i) internal professional coordination where necessary;
   • j) attendance at a hearing or meeting;
   • k) reasonable time for organising the specific legal action.
3. Time is recorded in increments of 0.25 hours.
4. Each separate substantive action may be recorded subject to a minimum of 0.25 hours.
5. Brief administrative actions which do not require professional work shall, as a rule, not be recorded separately.
6. Where more than one attorney-at-law is justifiably involved in the task, their time shall be recorded cumulatively.
7. The Law Office shall avoid unnecessary duplication, but the Client is not entitled to require that a complex task always be performed by only one person.
8. Travel, waiting time and attendance outside the office may be recorded on terms agreed in advance.

Article 70. Indicative Estimates

1. An estimate of the time required is approximate unless a fixed limit has been expressly specified.
2. The actual time may increase due to:
   • a) new facts;
   • b) additional documents;
   • c) changes requested by the Client;
   • d) the position of the opposing party;
   • e) a requirement imposed by an authority;
   • f) legal complexity;
   • g) a technical problem;
   • h) the need for further research.
3. The Law Office may stop work when a previously approved limit is reached.

Article 71. Monthly Statement

1. At the Client’s request or in accordance with the particular Plan, the Law Office shall provide a summary statement of the time used.
2. The statement may be generalised where a detailed description would disclose confidential internal strategy or another person’s data.
3. Any objection to a time statement should be made without undue delay and should identify the specific entry concerned.
4. Failure to object immediately does not remove statutory rights but may be taken into account when establishing the factual circumstances.

Article 72. Permitted Subscription Activities

Depending on the particular Plan and express acceptance, the Subscription may include:

1. ongoing legal consultations;
2. review and comments on standard agreements;
3. preparation of short agreements and addenda;
4. routine corporate documentation;
5. employment-law consultations;
6. data-protection consultations;
7. short written opinions;
8. legal correspondence;
9. preliminary analysis of claims and receivables;
10. participation in limited negotiations;
11. other expressly accepted ongoing tasks.

Article 73. Excluded Activities

Unless separately accepted in writing, the Subscription does not include:

1. representation in judicial, arbitral, enforcement or administrative proceedings;
2. preparation of statements of claim, appellate, cassation or extraordinary appeals;
3. urgent interim or protective measures;
4. complex legal due diligence;
5. complete documentation for an acquisition, corporate transformation or investment transaction;
6. complex international transactions;
7. opinions on foreign law;
8. a tax or accounting audit;
9. acting as a data protection officer;
10. acting as a full-time in-house legal counsel;
11. continuous regulatory monitoring;
12. a round-the-clock incident-response line;
13. defence in criminal proceedings;
14. notarial, translation or expert services;
15. bulk preparation of standardised documents;
16. processing of unusually large data sets or document collections;
17. travel outside the relevant city;
18. a Service which, by law or in the professional judgment of the Law Office, requires separate remuneration and organisation.

Article 74. Costs Outside the Hours

The Subscription fee does not include:

1. state and local fees;
2. notarial fees;
3. fees of enforcement agents;
4. translations and legalisations;
5. experts;
6. valuations;
7. courier and postal services;
8. travel and accommodation;
9. local counsel and foreign consultants;
10. databases or specialist searches subject to a separate charge;
11. other third-party expenses.

Such expenses shall be paid in advance or reimbursed by the Client.

Article 75. Assignment of Tasks

1. Each task should contain:
   • a) a clear description;
   • b) the expected outcome;
   • c) all relevant documents;
   • d) known deadlines;
   • e) a contact person;
   • f) the desired order of importance.
2. General instructions such as “review everything”, “take care of the issue” or “sort out the matter” do not bind the Law Office until the scope has been clarified.
3. The Law Office may return an unclear task for specification.
4. Time spent clarifying the task may be recorded where professional analysis is required.

Article 76. Acceptance of a Task

1. A task is accepted only when the Law Office confirms its subject matter or unequivocally commences performance.
2. The following messages do not constitute acceptance:
   • a) “received”;
   • b) “we will review it”;
   • c) an automated reply;
   • d) a delivery confirmation;
   • e) inclusion in a preliminary list;
   • f) a request for additional documents.
3. Acceptance of one task does not mean acceptance of all tasks contained in the same communication.
4. The Law Office may accept part of a request and reject the remainder.

Article 77. Deadline-Driven Tasks

1. The Subscription does not automatically transfer to the Law Office responsibility for all of the Client’s deadlines.
2. A deadline is assumed only by express written confirmation.
3. The Law Office may decline a task provided with insufficient time for completion.
4. As a rule, a task shall be considered urgent where:
   • a) an ordinary consultation is requested with fewer than three full Business Days’ notice;
   • b) a substantial document or analysis is requested with fewer than seven full Business Days’ notice;
   • c) a judicial or administrative action is requested with fewer than ten full Business Days’ notice,

   unless the nature of the task permits a shorter period.

5. The stated periods are not promised completion periods but guidance for assessing urgency.
6. An urgent task may require a separate fee and express acceptance.
7. The existence of Accumulated Hours does not oblige the Law Office to accept an urgent task.

Article 78. Response Time

1. The Subscription does not include a fixed service-level agreement unless the Individual Plan expressly provides otherwise.
2. The Law Office shall use reasonable efforts to acknowledge receipt of a clearly assigned task by the next Business Day.
3. An acknowledgement of receipt is not a legal response and does not mean that performance has commenced.
4. The time for the substantive response shall be determined after the task has been assessed.

Article 79. Monitoring and Reminders

1. Unless the subject of a separate express engagement, the Law Office does not continuously monitor:
   • a) all of the Client’s agreements;
   • b) the Client’s incoming correspondence;
   • c) the Client’s registers;
   • d) licences and permits;
   • e) employment files;
   • f) filing and declaration deadlines;
   • g) changes in legislation;
   • h) judicial or administrative proceedings of which it has not been notified;
   • i) public publications concerning the Client;
   • j) deadlines which have not been assumed.
2. The Client shall maintain its own system for managing deadlines and documents.
3. A reminder sent by the Law Office is additional assistance and does not mean that a general obligation to send future reminders has been assumed.

Article 80. Authorised Persons

1. The Business Client shall identify the persons authorised to assign tasks.
2. The Law Office may rely on their instructions until it receives written notice of a change.
3. The Client is responsible for the internal allocation of authority.
4. In the event of conflicting instructions, the Law Office may suspend work until the legal representative provides a clear decision.
5. The Law Office is not required to resolve an internal corporate dispute.

Article 81. Affiliated Companies

1. The Subscription may not be used by affiliated companies unless they have been expressly included.
2. Work for an affiliated company may be:
   • a) declined;
   • b) subject to a separate Subscription;
   • c) accepted for a separate fee;
   • d) allocated to the Plan only with written consent.
3. Payment by a group of companies does not in itself make all companies in the group Clients.
4. The Law Office remains free to represent persons whose interests are adverse to an affiliated company which has not been included, to the extent permitted by the professional rules and confidentiality obligations.

Article 82. Non-Exclusivity

1. The Subscription is non-exclusive.
2. The Client may use other attorneys-at-law.
3. The Law Office may work for other persons in the same industry.
4. Similarity of business activities does not, by itself, create a conflict.
5. The Law Office may not use the Client’s confidential information for the benefit of another Client.

Article 83. Automatic Renewal

1. The Subscription shall renew automatically for successive monthly Billing Periods until terminated.
2. The Client authorises recurring charges to the selected payment method.
3. Before the first payment, the following shall be stated:
   • a) the amount;
   • b) the frequency;
   • c) the main characteristics;
   • d) the method of termination.
4. The Law Office shall not be liable where the card issuer declines payment.

Article 84. Failed Payment

1. In the event of failed payment, the Subscription may be suspended immediately or after a short technical grace period.
2. During suspension:
   • a) no new Current Hours arise;
   • b) no priority is provided;
   • c) the Law Office may suspend tasks which have not been accepted;
   • d) the accumulated balance may not be used.
3. A subsequent payment does not retroactively restore hours for the unpaid period.
4. If payment is not remedied within seven calendar days, the Law Office may treat the Subscription as terminated from the due date.
5. The Law Office is not required to continue a deadline-driven task while the Subscription remains unpaid, except to the extent otherwise required by law or professional obligations.

Article 85. Interruption of the Subscription

1. The Subscription is continuously active only where there is no unpaid or uncovered period.
2. A pause, missed payment, termination and subsequent reactivation shall not be treated as a continuous Subscription.
3. Upon interruption, the Accumulated Hours shall expire unless the Law Office has granted a grace period in writing.
4. A new Subscription begins with a new balance.

Article 86. Termination by the Client

1. The Client may terminate automatic renewal at any time by written notice.
2. Termination takes effect at the end of the current paid period unless an earlier termination has been agreed.
3. Until the end of the period, the Client may use the Current Hours subject to these General Terms and Conditions.
4. Accumulated Hours shall expire upon expiry of the final paid period.
5. Accumulated Hours:
   • a) are not paid out;
   • b) are not converted into a monetary claim;
   • c) are not transferable;
   • d) may not be used after termination;
   • e) do not extend the Subscription.
6. The Subscription price is paid not only for hours actually performed but also for ongoing availability, priority and the possibility of accumulation. Accordingly, non-use does not automatically create a right to a refund.

Article 87. Termination by the Law Office

1. The Law Office may terminate the Subscription for a future period by written notice.
2. Where there is no culpable breach by the Client, the Law Office shall, as a rule, give notice before the next renewal.
3. Where the Subscription is terminated without a breach by the Client, the Law Office may provide a short transitional period during which a reasonable volume of work may be requested using Accumulated Hours, without guaranteed priority and subject to the monthly limit.
4. Any transitional period provided shall not constitute continuation of the Subscription and shall not create new Current Hours.
5. The Law Office may terminate immediately in the event of:
   • a) non-payment;
   • b) inaccurate data;
   • c) concealment of a material fact;
   • d) unlawful instructions;
   • e) abuse or aggressive conduct;
   • f) a conflict of interest;
   • g) breach of confidentiality;
   • h) an unjustified chargeback;
   • i) systematic overloading through bad-faith requests;
   • j) loss of trust for objective professional reasons;
   • k) another material breach.
6. Where termination is due to a breach, Accumulated Hours shall expire immediately to the extent permitted by law.

Article 88. Non-Transferability

1. Hours may not be:
   • a) sold;
   • b) donated;
   • c) transferred;
   • d) pledged;
   • e) used by a third party;
   • f) exchanged for another Service;
   • g) redeemed for money.
2. A conversion, merger or transfer of an undertaking does not automatically transfer the Plan. The Law Office shall conduct a new review and provide a new confirmation.

Article 89. No Monetary Value

1. A Subscription hour is a unit for internal recording of included professional time.
2. It is not electronic money, a deposit, voucher, security or independent receivable.
3. An Accumulated Hour has no separate redemption value.
4. The Subscription price reflects, as a whole:
   • a) availability;
   • b) priority of Current Hours;
   • c) administrative readiness;
   • d) the possibility of accumulation;
   • e) professional capacity;
   • f) time actually performed.

Article 90. Misuse of the Subscription

The Law Office may restrict, suspend or terminate a Plan in the event of:

1. submission of an excessive number of fragmented requests;
2. systematically designating every task as urgent;
3. attempts to circumvent the limit;
4. use by persons who have not been included;
5. demands for unlimited availability;
6. systematic failure to provide information;
7. repeated substantial changes after work has been prepared;
8. using the Law Office as a formal confirmer of a decision already taken without disclosing the risks;
9. insisting on unlawful action;
10. conduct which materially impairs the normal provision of services to other Clients.

Article 91. Change of Price or Plan

1. A change applies to future Billing Periods.
2. The Law Office shall notify the Client on a Durable Medium before the change takes effect.
3. The Client may terminate before the next charge.
4. Continued use after the effective date of the change and successful renewal shall constitute acceptance of the new terms.
5. A price change does not reduce the number of Accumulated Hours already available, but their future use remains subject to the organisational rules then in force.

Article 92. Separate Project Agreements

1. A substantial project may be excluded from the Subscription balance and governed by a separate price.
2. The Law Office may require a Project Agreement where:
   • a) the work exceeds ordinary ongoing support;
   • b) it requires reservation of substantial capacity;
   • c) it involves a high financial or material interest;
   • d) it includes court proceedings;
   • e) it has an international or technical component;
   • f) it requires work above the monthly limit;
   • g) it involves unusual professional risk.
3. The Client may not unilaterally insist that a project be performed entirely using Accumulated Hours.

XIX. PAYMENT OF AN ALREADY AGREED FEE

Article 93. Purpose

1. The “Pay a Fee” functionality is intended for existing Clients who have already agreed a specific fee.
2. It is a payment channel and not a mechanism for independently creating an engagement.
3. The amount entered by the Client does not unilaterally determine the amount of the debt.

Article 94. Consequences of Payment

Payment:

1. does not create a new engagement;
2. does not extend the scope;
3. does not create authority to represent;
4. does not amend the agreed price;
5. does not constitute acceptance of a payment reference unilaterally stated by the payer;
6. does not automatically discharge all obligations where the amount is partial;
7. does not oblige the Law Office to take action before the remaining conditions have been fulfilled.

Article 95. Payment Reference

1. The Client should identify the relevant agreement, invoice, case or another sufficient reference.
2. Where the reference is absent or incorrect, the Law Office may allocate the payment in accordance with the law and the available information.
3. A dispute concerning allocation shall be resolved by reference to the Individual Agreement, invoices and accounting records.

XX. JUDICIAL AND ADMINISTRATIVE REPRESENTATION

Article 96. Separate Acceptance

1. Representation before a court, arbitral tribunal, administrative authority, notary, enforcement agent or another institution requires separate acceptance.
2. Where necessary, the Client shall sign a power of attorney and an agreement for legal protection and assistance.
3. Payment through the Site does not replace the power of attorney.
4. The Law Office shall not be liable for a document not being filed where there has been no express acceptance and the necessary power of attorney has not been provided.

Article 97. Scope by Instance

1. The engagement applies only to the specified instance or proceedings.
2. A subsequent instance, interim-relief, enforcement, order-for-payment, administrative or related proceedings shall be agreed separately.
3. Receipt of a judicial act does not automatically constitute an engagement to appeal it.
4. The Client must provide instructions and pay the agreed fee in due time.

Article 98. Costs and Risk

1. The attorney’s fee does not include state fees and expenses unless expressly stated.
2. The Client bears the risk of being ordered to pay the opposing party’s costs.
3. The Law Office does not guarantee that the attorney’s fee paid will be awarded or recovered in full.
4. Costs awarded by a court do not limit the fee agreed between the Law Office and the Client.

XXI. CANCELLATION, RESCHEDULING AND FAILURE TO ATTEND

Article 99. Rescheduling

1. The Client should give at least 24 hours’ notice.
2. Where timely notice is given, one rescheduling shall, as a rule, be offered without additional charge.
3. Further rescheduling may be declined or may require a new payment.
4. The appointment shall be rescheduled according to availability and not necessarily for a date selected by the Client.

Article 100. Late Cancellation by a Business Client

1. Where a Business Client cancels less than 24 hours in advance or fails to attend, the Law Office may retain the amount paid for the reserved appointment.
2. This is justified by the blocked professional capacity, preparation and limited possibility of offering the slot to another Client.
3. At its discretion, the Law Office may offer another appointment as a gesture of goodwill, without creating an obligation to do so in the future.

Article 101. Late Cancellation by a Consumer

1. Where the right of withdrawal applies, it shall be exercised in accordance with Section XXII.
2. Following expiry of the withdrawal period, in the event of late cancellation or failure to attend, the Law Office may retain a reasonable amount for:
   • a) preparation already carried out;
   • b) time used;
   • c) reserved capacity which could not reasonably have been used for another Client;
   • d) directly incurred costs,

   up to the amount paid.

3. The amount retained must be proportionate and must not affect mandatory Consumer rights.

Article 102. Late Arrival

1. The consultation ends at the originally scheduled time unless the Law Office is able to extend it.
2. Where the Client is more than 15 minutes late, the Law Office may treat the Client as having failed to attend unless notice has been received.

Article 103. Cancellation by the Law Office

1. The Law Office may reschedule due to illness, an unforeseen hearing, a professional obligation, technical difficulty or another justified reason.
2. The Client shall be offered a choice between a new appointment and a refund for the part not provided.
3. The Law Office shall not owe compensation for the Client’s indirect costs unless mandatory law provides otherwise.

XXII. CONSUMER AGREEMENTS AND THE RIGHT OF WITHDRAWAL

Article 104. Application

1. This Section applies only where the Client has the status of a Consumer.
2. It does not apply to a business Subscription requested for a professional or business activity.
3. In the event of doubt, the Law Office may request information concerning the purpose of the Service.

Article 105. Pre-Contractual Information

Before the Consumer becomes bound, the Law Office shall provide, clearly and comprehensibly, at least:

1. the main characteristics;
2. the Provider’s details;
3. the final price;
4. the method of payment;
5. the method and period of performance;
6. the complaints procedure;
7. information concerning the right of withdrawal;
8. the term of the agreement, where applicable;
9. the termination conditions;
10. the functional and technical requirements for an online consultation.

Article 106. Withdrawal Period

1. The Consumer has the right to withdraw from a distance agreement within 14 days without giving any reason.
2. In the case of a Service agreement, the period runs from the date on which the agreement is concluded.
3. Withdrawal is exercised by an unequivocal communication to the Law Office.
4. The Consumer may use the form in Appendix No. 1, but is not required to do so.
5. It is sufficient for the communication to be sent before the period expires.

Article 107. Commencement Before Expiry of the 14-Day Period

1. The Law Office is not required to commence the Service before expiry of the withdrawal period unless the Consumer expressly requests this.
2. The request shall be made on a Durable Medium or by separate electronic confirmation.
3. The Consumer confirms that:
   • a) the Consumer wishes performance to begin before expiry of the period;
   • b) upon full performance, the Consumer will lose the right of withdrawal;
   • c) if the Consumer withdraws after partial performance has commenced, the Consumer will owe the proportionate amount.
4. General acceptance of the terms does not replace this separate request.

Article 108. Full Performance

The right of withdrawal shall not apply after the paid Service has been fully provided where:

1. performance began with the Consumer’s prior express consent; and
2. the Consumer confirmed awareness that the right of withdrawal would be lost after full performance.

Article 109. Partial Performance

1. If the Consumer withdraws after performance has commenced at the Consumer’s express request, the Consumer shall owe an amount proportionate to what was provided before withdrawal.
2. In determining the amount, account shall be taken of:
   • a) the time used;
   • b) preparation carried out;
   • c) materials prepared;
   • d) the agreed total price;
   • e) the nature and value of the work performed.
3. If no valid request for commencement was made, no price shall be due for performance commenced during the withdrawal period except in the cases provided by law.

Article 110. Refund

1. The Law Office shall refund the amount due no later than 14 days after being notified of the withdrawal.
2. The same payment method shall be used unless the Consumer expressly agrees to another method and incurs no costs as a result.
3. Any proportionate amount lawfully due may be deducted.

Article 111. Telephone Agreements

1. A telephone conversation shall not bind the Consumer to a payment obligation where the law requires subsequent written confirmation.
2. The Law Office shall send the terms on a Durable Medium.
3. The Consumer becomes bound following the required express confirmation.

Article 112. No Waiver of Mandatory Rights

No tick box, declaration or contractual provision shall be interpreted as an advance waiver of mandatory Consumer rights.

XXIII. COMPLAINTS AND DISPUTES

Article 113. Submission of a Complaint

1. Complaints may be submitted to:
   • a) the contact form on the Website;
   • b) the office addresses;
   • c) another officially announced channel.
2. The complaint should contain:
   • a) the person’s name;
   • b) contact details;
   • c) a description;
   • d) the date and Service concerned;
   • e) a payment document, where applicable;
   • f) the specific remedy requested.
3. The Law Office may request additional information.

Article 114. Review

1. The Law Office shall review a complaint in good faith and respond within the statutory period or, where no special period applies, as a rule within 14 days.
2. Submission of a complaint does not automatically suspend statutory or contractual deadlines.
3. A professional disagreement concerning strategy or a likely outcome does not, in itself, mean that the Service was defective.

Article 115. Consumer Authorities

1. A Consumer may submit a complaint to the Bulgarian Commission for Consumer Protection.
2. A Consumer may request voluntary out-of-court conciliation proceedings before the competent conciliation commission where the applicable conditions are met.
3. Participation by the parties shall be governed by the law in force and the rules of the relevant body.
4. The discontinued European ODR platform shall not be identified as an available dispute-resolution method.

Article 116. Professional Bodies

Where a dispute concerns the professional conduct of an attorney-at-law, the jurisdiction and procedures under the Bulgarian Bar Act shall apply, without limiting the right to judicial protection.

XXIV. PROFESSIONAL SECRECY AND CONFIDENTIALITY

Article 117. Professional Confidentiality

1. The Law Office shall preserve professional secrecy in accordance with the law and professional rules.
2. The obligation is not limited by termination of the agreement.
3. The Client should not disclose legal advice in a manner which may prejudice the Client’s protection or its confidential character.
4. Disclosure of an opinion by the Client to a third party is made at the Client’s own risk unless it has been agreed with the Law Office.

Article 118. Permitted Disclosure

Information may be disclosed:

1. with the Client’s authorisation;
2. where necessary for performance and legally permissible;
3. to an engaged attorney-at-law, assistant, expert or data processor subject to a duty of confidentiality;
4. where required by law;
5. to protect the rights of the Law Office, including in a dispute concerning fees or liability, to the extent necessary;
6. where otherwise required for a lawful professional purpose.

Article 119. Third-Party Specialists

1. The Law Office may propose engaging a translator, expert, local counsel, accountant or another specialist.
2. The engagement and disclosure of information shall be carried out on the relevant legal basis and, where necessary, with consent.
3. The third-party specialist may enter into a separate agreement with the Client and bear independent responsibility.

XXV. PERSONAL DATA

Article 120. Privacy Policy

1. The processing of personal data is governed by the separate Privacy Policy.
2. Acceptance of these General Terms and Conditions shall not automatically be treated as consent to processing where the processing is based on another legal basis.
3. Consent shall be requested separately only for activities for which the law requires it, such as certain non-essential cookies or marketing.
4. Provision of the necessary contractual and identification data is a condition for the Service.

XXVI. LIMITATIONS OF LIABILITY

Article 121. General Principle

1. The Law Office shall be liable for culpable non-performance within the limits of the applicable law.
2. Nothing in this Section excludes or limits liability for wilful misconduct or gross negligence.
3. Nothing limits mandatory liability towards a Consumer which may not be contractually limited.

Article 122. Incomplete or Inaccurate Data

The Law Office shall not be liable for loss to the extent caused or increased by:

1. incomplete facts;
2. inaccurate statements;
3. concealed circumstances;
4. a false or incomplete document;
5. an inaccurate translation;
6. late provision;
7. an unidentified deadline;
8. lack of cooperation;
9. action contrary to the advice given;
10. a subsequent change of which the Law Office was not informed.

Article 123. Acts of Third Parties

The Law Office shall not be liable for acts, omissions or delays of:

1. a court;
2. an administrative authority;
3. a notary;
4. an enforcement agent;
5. an expert witness;
6. a translator;
7. foreign counsel;
8. a bank;
9. Stripe;
10. a postal or courier operator;
11. an opposing party;
12. a witness;
13. another independent provider,

except to the extent that the Law Office is liable for culpable selection or its own specific non-performance.

Article 124. Changes in Law and Practice

The Law Office shall not be liable for consequences arising from a legislative, regulatory or judicial change after the date of an opinion unless it has expressly undertaken an obligation to update it.

Article 125. Technical Risks

The Law Office shall not be liable for loss arising from:

1. interruption of the Site;
2. a problem affecting an internet service provider;
3. loss of connection;
4. an incompatible device;
5. malicious software affecting the Client;
6. a compromised Client account;
7. an incorrectly entered address;
8. acts of Stripe;
9. an unavoidable cyberattack,

except to the extent that the loss was caused by the Law Office’s culpable failure to take measures which it was required to take.

Article 126. Duty to Mitigate Loss

1. The Client must take reasonable measures to limit loss.
2. The Client should notify the Law Office without undue delay of any circumstance which may give rise to a claim.
3. Late notice shall reduce liability only to the extent that it increased the loss or deprived the Law Office of a genuine opportunity to prevent it.

Article 127. Limitation Applicable to Business Clients

1. This Article applies only to Business Clients and only to the extent permitted by law.
2. The Law Office shall not be liable for:
   • a) indirect loss;
   • b) loss of subsequent business opportunities;
   • c) reputational loss;
   • d) loss of anticipated profit;
   • e) business interruption;
   • f) loss of data which the Client was required to back up;
   • g) third-party claims which were not a foreseeable direct consequence,

   except in cases of wilful misconduct, gross negligence or another liability which may not be limited.

3. In the case of ordinary negligence, the aggregate liability under the Specific Engagement shall be limited to the lower of:
   • a) the fee paid for the affected Specific Engagement; or
   • b) in the case of a Subscription, the total Subscription fees for the three Billing Periods preceding the event.
4. The limitation does not apply in the case of wilful misconduct, gross negligence or where prohibited by law.
5. Several related events shall be treated as one event for the purposes of the limit.

Article 128. Risk of the Client’s Decision

1. The Client makes the final business, financial and personal decision.
2. The Law Office provides legal advice but does not replace:
   • a) a management decision;
   • b) an investment assessment;
   • c) accounting advice;
   • d) technical analysis;
   • e) medical judgment;
   • f) a tax return,

   unless the relevant activity has been expressly engaged and is legally permissible.

3. The Client bears the risk of acting without waiting for the final opinion.

XXVII. INDEMNIFICATION FOR BREACH BY A BUSINESS CLIENT

Article 129. Liability of the Business Client

To the extent permitted by law, the Business Client shall compensate the Law Office for direct loss and reasonable costs caused by:

1. a false representation concerning authority to act;
2. use of unlawfully obtained documents;
3. infringement of third-party rights;
4. unauthorised publication or resale of work product;
5. use of the Service for an unlawful purpose;
6. an unjustified chargeback;
7. use by affiliated persons who have not been included;
8. a material breach of these General Terms and Conditions.

This provision does not require the Client to compensate the Law Office for the Law Office’s own culpable conduct.

XXVIII. SUSPENSION, REFUSAL AND TERMINATION

Article 130. Suspension

The Law Office may suspend work in the event of:

1. non-payment;
2. missing documents;
3. missing instructions;
4. a conflict;
5. a legal impediment;
6. suspected fraud;
7. a security risk;
8. aggressive conduct;
9. inability to establish identity;
10. another material impediment.

Article 131. Consequences of Suspension

1. Deadlines assumed by the Law Office shall be reconsidered where the suspension was caused by the Client.
2. The Law Office shall not be liable for a consequence of the suspension to the extent that it was caused by the Client’s non-performance.
3. Suspension does not release the Client from payment for work already performed.

Article 132. Termination of a Specific Engagement

The Law Office may terminate a Specific Engagement subject to the law and professional rules, including in the event of:

1. loss of trust;
2. inaccurate facts;
3. insistence on unlawful action;
4. a conflict;
5. non-payment;
6. refusal to cooperate;
7. a material disagreement concerning strategy;
8. offensive or threatening conduct;
9. inability to continue for a reason beyond the Law Office’s control.

Article 133. Actions Upon Termination

1. The Law Office shall notify the Client where this is possible and permissible.
2. The Client must engage another attorney-at-law in due time.
3. The Law Office shall return originals which are required to be returned in accordance with the applicable procedure.
4. Unpaid fees and expenses remain due.
5. The Law Office is not required to perform new work after termination except to the extent required by law.

XXIX. FORCE MAJEURE

Article 134. Relief in Extraordinary Circumstances

1. A party shall not be liable for non-performance caused by an unforeseeable or unavoidable event beyond that party’s reasonable control.
2. Such events may include:
   • a) a natural disaster;
   • b) war;
   • c) a terrorist act;
   • d) an epidemic;
   • e) a general interruption of electricity or telecommunications;
   • f) a large-scale cyberattack;
   • g) action by an authority;
   • h) a strike outside the Law Office;
   • i) sudden serious illness;
   • j) closure of a court or institution.
3. The relevant period shall be extended by a reasonable period where the nature of the obligation permits.
4. Force majeure does not automatically extend a statutory deadline, and the parties should therefore discuss any available protective action.

XXX. ELECTRONIC STATEMENTS AND EVIDENCE

Article 135. Electronic Form

1. The parties recognise the legal effect of electronic correspondence to the extent permitted by law.
2. An electronic tick box, payment record, system log, electronic communication and confirmation may serve as evidence.
3. This does not displace a requirement for a qualified electronic signature, notarised form or power of attorney where required by law.

Article 136. System Records

The Law Office may retain:

1. the date and time of a request;
2. the version of the terms accepted;
3. an IP and technical log;
4. a payment identifier;
5. the confirmation sent;
6. scheduling communications;
7. data evidencing express consent to commencement of the Service.

These data shall be processed in accordance with the Privacy Policy.

XXXI. AMENDMENT OF THE GENERAL TERMS AND CONDITIONS

Article 137. Future Amendments

1. The Law Office may amend the terms due to:
   • a) a change in the law;
   • b) a change in the Services;
   • c) a technical change;
   • d) a security requirement;
   • e) a change of payment provider;
   • f) the need for clarification.
2. The new version shall be published with its date.
3. An amendment shall not affect completed one-off agreements unless it is more favourable or required by law.
4. A material amendment affecting an active Subscription shall be communicated on a Durable Medium before the next renewal.
5. A Consumer shall not be bound retrospectively by an adverse amendment.

XXXII. APPLICABLE LAW AND COMPETENT COURT

Article 138. Applicable Law

1. The law of the Republic of Bulgaria shall apply.
2. In the case of a Consumer, this choice shall not deprive the Consumer of the protection afforded by the mandatory provisions of the law of the country of the Consumer’s habitual residence where those provisions are applicable under private international law.

Article 139. Jurisdiction

1. Disputes shall first be addressed through good-faith negotiations.
2. If no settlement is reached, the dispute shall be referred to the competent court in accordance with the applicable procedural rules.
3. A Consumer shall not be bound by a clause derogating from mandatory Consumer jurisdiction rules.
4. In relation to Business Clients, to the extent that a contractual choice of territorial jurisdiction is permitted by law, the dispute shall be heard by the competent court for the Provider’s address unless the Individual Agreement provides otherwise.

XXXIII. FINAL PROVISIONS

Article 140. Severability

The invalidity of an individual provision shall not affect the remaining provisions. The invalid provision shall be replaced by a permissible rule which, to the greatest extent possible, achieves its lawful commercial purpose.

Article 141. No Waiver

Failure or delay in exercising a right does not constitute a waiver of that right.

Article 142. Headings

Headings are for convenience only and do not limit the content of the provisions.

Article 143. Language

1. The Bulgarian version shall prevail unless otherwise agreed in an Individual Agreement.
2. A translation into another language is provided for convenience.

Article 144. Entire Contractual Framework

These General Terms and Conditions, the Individual Agreement and any expressly incorporated appendices constitute the contractual framework between the parties in respect of the relevant Service.